painting contractors

Noticing unsightly details after the painters are done? It might not be their fault!

The most careful attention you will pay to your home is after the painters are done painting. You walk around and inspect every nook and cranny, and rightfully so! You want to make sure that the painters did an excellent job and didn’t leave any spots left that show the prior color. You just paid good money for an outstanding, professional paint job and so you scan your eyes over all the edges, corners, window sills, baseboards, support beams, or other parts of your home. What happens more often than not is that you start to notice oddities about your home that you didn’t before such as:

  • A tiny crack in the wall
  • Scratches on the hardwood floor
  • Drywall missing or damaged
  • Paint splatter
  • Hardened drips on the walls
  • Small holes in the wall
  • etc…

Was it the painters who are responsible for what you are seeing? Or maybe it has been there all along and you just have never noticed it before! Unfortunately, many painters bear the brunt of dissatisfied customers after working hard on making the interior of a home look beautiful due to a homeowner not seeing what has been there all along! Odds are, a homeowner didn’t spend any time before the painters came to inspect the condition of their home interior, and just figured that whatever damage they are seeing afterwards must be the fault of the painter, and why wouldn’t they think that? They didn’t see it before!

What an experienced painter or professional will do upon encountering a small damage detail is quickly take a picture, or multiple pictures, and show the homeowner before continuing on. This is the best way to avoid confrontation after the job is completed because everything that might be an issue is brought to the homeowners attention before hand.

While I can’t say one way or another who is responsible for any damage that the homeowner notices after the walls have been painted, the best way to avoid any disagreement on who should take responsibility is for both parties to agree beforehand on what they are seeing. Taking pictures is a must on the side of the contractors, and inspecting the condition of walls and surfaces beforehand is a great idea of the side of the homeowners.

Hardened drips on the wall can very well be from the previous paint job, but if homeowners never got up close to the wall to inspect it before, they wouldn’t have noticed it. Paint splatter can very well be from a previous paint job as well, especially if the colors are very similar. Scratches on the hardwood floor could have been there for many months, but just have gone unnoticed because the homeowners weren’t down on the floor inspecting the baseboards. If the homeowner makes it a point to inspect their property before the painters begin their work, and the painters take pictures or point out any trouble areas before they paint then all should be well.

What seperates the pros from the rest?? Does the word “pro” get tossed around too often?

My intention with this blog is to shed some light on something I’ve been thinking about for a while now. When browsing different areas of work, for example carpeting, tile, drywall, painting and any other service, we are constantly bombarded with the word “pro”.. Skimming through Craigslist to see what the competition is offering, or just browsing other company websites, we are all too familliar with seeing other companies describe themselves as “pro”. But what exactly does that mean? Does every company deserve to call themselves pros? As an interior painter I often look online to see what other companies are offering and what their websites look like. Does the company with one, offset, blurry, distorted photo of a painted bathroom calling themselves “professional painters” hold the same weight as the company with numerous, professionally taken photographs of extravagant homes? Or another question to consider is, does the way in which you present your company affect the “professionalism” of your company?

Taking a first look into how the dictionary defines “professional”, we see this..

pro·fes·sion·al

prəˈfeSH(ə)n(ə)l/

adjective

adjective: professional

  1. 1.

    of, relating to, or connected with a profession.

    2.

    (of a person) engaged in a specified activity as one’s main paid occupation rather than as a pastime.

So we can see by the dictionary’s first definition, all people engaged in an activity that’s considered a “profession” would be considered a “professional”. But as people that have truly mastered their art, this does not due justice. Expounding upon the second definition, we can conclude that not only do you have to be engaged in a profession to be considered a “professional”, but you essentially have to excel in that area as a result of the majority of your time being dedicated to that pastime. Going back to my example of the two painting companies that display their work in two dramatically different ways, we could safely say that the company with the blurry, distorted, crooked pictures might not be the best candidate for whom should fit the title “professional” as “professionals” in the second definition sense would likely take as good of pictures as the other company if they were engaged in this activity as their “main occupation rather than a pastime”. Taking pictures of your finished product is something to take pride in, and it’s likely that the companies that are doing outstanding work are excited and proud to showcase their work.

Aside from dictionary definitions, there are other factors that go into what people consider master of their craft, or “professionals” in the highest sense. Customer service is a huge factor that plays into the success of a company. You could land a few jobs here and there, but without the right attitude, you won’t get positive reviews, or referrals. Many contractors earn a good share of their livelihood from referrals and word of mouth. Having worked in customer service my whole life, I understand the customer service comes down to pleasing the customer no matter what (in general). If pleasing the customer if your first priority, that attitude will likely stand out from the other experiences your customer has had. Of course there are sometimes very unreasonable people that you find yourself working for that make your job more difficult than it has to be. But at the end of the day, it’s the pros that smile and finish the job with a good attitude that succeed.

Thanking a customer for their business is a great opportunity to really stand out. Simple showing some appreciation for being offered work is something that the customer will certainly not expect, and will be sure to remember. For some pros, work can be hard to find. When you finish a job well done, try and remember back on when you got the lead and landed it. Appreciation goes a long way.

Thanks for reading!

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